Legal

Terms & Conditions

True North Cleaning Co. — Effective for all quotes and service agreements

These Terms & Conditions apply to all cleaning services provided by True North Cleaning Co. By accepting a quote or proceeding with a booking, the client agrees to the terms set out below.

1

BOOKINGS & SCHEDULING

  • —All bookings are confirmed via written quote acceptance, message, or email.
  • —Scheduling is subject to availability. True North Cleaning Co. will confirm your service date and time in writing.
  • —Recurring service schedules are subject to review and may be adjusted with reasonable notice from either party.
  • —Access to the property must be arranged and confirmed prior to the service date.
2

CANCELLATIONS & RESCHEDULING

  • —A minimum of 24 hours' notice is required for cancellations or rescheduling.
  • —Cancellations made with less than 24 hours' notice may incur a cancellation fee of up to $75.
  • —If a cleaner arrives and is unable to access the property, a lockout fee of $75 may apply.
  • —True North Cleaning Co. reserves the right to reschedule services in the event of unforeseen circumstances, with as much notice as possible provided to the client.
3

PRICING & PAYMENT

  • —All prices quoted are in Australian dollars and are GST-inclusive unless otherwise stated.
  • —Payment is due upon completion of service unless a prior credit arrangement has been agreed in writing.
  • —Invoices not paid within 7 days may incur a late payment reminder. Accounts outstanding beyond 14 days may be referred to a debt recovery service.
  • —True North Cleaning Co. accepts bank transfer (preferred), cash, and card payments.
  • —Buy Now, Pay Later options (Afterpay, Zip, Klarna) are available and subject to a 5% processing surcharge.
  • —Quoted prices are based on the scope of work described at the time of quoting. Additional tasks requested on the day may be charged separately.
4

SCOPE OF WORK

  • —Services will be carried out as outlined in the accepted quote or scope of work.
  • —Any changes to the agreed scope must be requested prior to or at the commencement of the service.
  • —True North Cleaning Co. reserves the right to adjust pricing if the actual condition of the property differs significantly from what was described or anticipated at quoting.
  • —We do not move heavy furniture, dispose of rubbish beyond normal waste, or provide services outside the agreed scope without additional authorisation.
5

ACCESS & PROPERTY CONDITIONS

  • —The client is responsible for ensuring safe and unobstructed access to the property at the agreed time.
  • —Running water, electricity, and adequate lighting must be available at the property.
  • —True North Cleaning Co. is not responsible for delays or incomplete work caused by inaccessible areas, lack of utilities, or unsafe conditions.
  • —For real estate and property management clients, key handling and access arrangements must be confirmed in advance and comply with any agency security protocols.
6

QUALITY & RE-CLEANS

  • —Client satisfaction is our priority. If you are not satisfied with any aspect of the service, please notify us within 24 hours of completion.
  • —We will return to address any legitimate concerns at no additional charge, provided notification is received within the 24-hour window.
  • —Re-clean requests will not be accepted after 24 hours, or where conditions have been altered by third parties following our service.
  • —End-of-lease bond refunds are not guaranteed. True North Cleaning Co. provides professional cleaning services to a high standard but cannot control property manager inspection outcomes.
7

DAMAGE & LIABILITY

  • —True North Cleaning Co. holds Public Liability Insurance to the value of $10,000,000, underwritten by Allianz Australia Insurance Limited. Certificates of currency are available on request.
  • —We take all reasonable care in the handling of your property. However, we are not liable for pre-existing damage, items not disclosed, or damage caused by structural or maintenance issues.
  • —Any claim for accidental damage must be reported within 24 hours of service completion, with supporting evidence provided.
  • —True North Cleaning Co. is not liable for damage arising from client-supplied products, fragile or unsecured items, or failure to advise of known risks.
8

PRODUCTS & EQUIPMENT

  • —True North Cleaning Co. supplies all required cleaning products and equipment unless otherwise agreed.
  • —All products used are commercially appropriate and safe for standard residential and commercial environments.
  • —If a client requests the use of specific products supplied by them, True North Cleaning Co. accepts no responsibility for the outcome or any damage caused by those products.
9

HEALTH & SAFETY

  • —Our team members are trained in safe work practices and operate in accordance with relevant WHS requirements.
  • —The client must disclose any known hazards, biohazards, infestations, or unsafe conditions prior to the service date.
  • —True North Cleaning Co. reserves the right to decline or cease a service where the work environment is deemed unsafe, without penalty.
10

PRIVACY

  • —Client information collected during the quoting and booking process is used solely to deliver and communicate about services.
  • —We do not share, sell, or distribute personal information to third parties except where required by law.
  • —Photography of completed works may be taken for quality assurance and marketing purposes. If you do not consent to this, please advise in writing prior to service commencement.
11

RECURRING SERVICES

  • —Recurring service agreements are established on the basis of regular access, consistent scope, and continued payment.
  • —Either party may terminate a recurring agreement with 14 days' written notice.
  • —Pricing for recurring services may be reviewed annually or where a significant change in scope occurs.
12

DISPUTES

  • —In the event of a dispute, the client agrees to contact True North Cleaning Co. directly in the first instance to seek resolution.
  • —If the matter cannot be resolved informally, disputes may be referred to Consumer and Business Services South Australia or an agreed mediator.
  • —These Terms & Conditions are governed by the laws of South Australia, Australia.